Diamond Arc 15-Day Return and Refund Policy

Thank you for shopping with Diamond Arc! We are dedicated to providing high-quality jewelry and diamonds, and we want you to be completely satisfied with your purchase. Please review our return and refund policy below:

Eligibility for Returns and Refunds:

1. Timeframe: You have 15 days from the date of delivery to return your jewelry or diamond items for a full refund, excluding shipping charges or handling fees (if applicable).

2. Condition of Items: To qualify for a return, the jewelry or diamond must be unused, unworn, and in its original condition. All original packaging, certificates, and tags must be intact and included in the return package.

3. Non-refundable Items: Customized, engraved, or personalized pieces are non-returnable and non-refundable. Sale items and items with missing packaging or certificates also do not qualify for return.

Return Process:

1. Initiating a Return: To begin the return process, please contact our customer service team within 15 days of receiving your order. You can reach us at info@Diamondarc.com. Please provide your order number and reason for return.

2. Return Shipping: The customer is responsible for all return shipping costs. We recommend using a trackable shipping service to ensure that the item reaches us safely. Diamond Arc is not responsible for items lost during return shipping.

Refund Process:

1. Refund Eligibility: Refunds will be processed once the returned item is inspected and approved. A full or partial refund will be processed within 24 hours of receiving the returned item. Refunds will be issued to the original payment method used during the purchase.

2. Processing Time: It may take 1 to 2 weeks for the refund to reflect in your account, depending on your bank or payment provider.

3. Exclusions: Shipping fees, handling charges (if applied), and any custom charges are non-refundable.

Free Replacement:

If you receive a damaged or defective item, we offer free replacement at no additional cost to you. Please contact us immediately upon receiving the item, and our customer service team will assist you in processing the replacement.

No Return Policy for Custom Orders:

Please note that custom orders, including personalized and engraved jewelry, are final sale and cannot be returned, refunded, or exchanged. We highly encourage you to double-check all custom details before placing your order to ensure satisfaction.

Important Notes:

1. Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately upon receipt. We will assist you in processing a free replacement or a refund, depending on the situation.

2. Non-refundable Charges: As mentioned, shipping fees, handling charges (if applicable), and any customs duties are non-refundable.

By purchasing from Diamond Arc, you agree to these terms and conditions. We value your business and are here to help with any questions or concerns.

Thank you for choosing Diamond Arc!